ResNet - Your On-Campus Network

What is ResNet?

Students living in University Housing residence halls and apartments use ResNet to get online from their rooms. ResNet stands for "Residential Network."

It is a collaborative partnership between University Housing and Information Technology Services (IT Services) to provide local network and Internet services to residents living on campus.

University Housing provides the front-line support and is the liaison between the student and IT Services to solve technical problems with network connectivity.

Our office is located in the Housing Administration Building at 960 W Douglas St (east of U of A Bookstore).

Self Help

To get started, click on the device you want to connect to ResNet in the table below.

If you are still unable to get connected, the Self Help instructions below will tell you how to get in touch with us to submit a problem ticket and have a technician to assist you.

Device Support Level Notes
Android Preferred
Apple iOS Preferred
Apple TV Preferred AirPlay does not work
BluRay Preferred
Chrome Cast Not Supported Will not work on ResNet
Mac OS X (Lion, Mountain Lion and Mavericks)
versions 10.7.X, 10.8.X, 10.9.X
Preferred
Mac OS X (Snow Leopard)
version 10.6.8
Preferred
Network switches Not Supported Prohibited on ResNet
PS3 Preferred
PS4 Preferred
Roku Preferred
Router - AirPort Limited Limited by location. Expect delayed support.
Router - Belkin N150 and N300 Preferred Limited by location
Routers (all other) Limited Limited by location. Expect delayed support.
Servers Not Supported For more information see Code of Computing Practices
Smart TV Preferred
TiVo Preferred
Ubuntu Limited
WebTV Preferred
Wii Not Supported Will not work on ResNet
Windows 7 Preferred
Windows 8 Preferred
Windows Mobile Preferred
Wireless Printers Not Supported
Xbox 360 Preferred
Xbox One Preferred

Note: for devices not covered here, please contact ResNet before attempting to connect your device to the network.

Support Levels

  1. Preferred Support
    • The assistance to connect to the university network, not restricted by corruption of the operating system, outdated firmware, hardware failure, language limitations, or need for additional software or hardware, will be assigned a technician to assist if requested.
  2. Limited Support
    • Published information will be provided for self-help. Will be assigned a technician to assist if requested at a lower priority than Preferred Support. Solutions are not guaranteed.
  3. Not Supported
    • Equipment is either prohibited or not compatible with our network.

Troubleshooting

Sometimes, even once you have connected your device, you encounter issues. Try using these tips to help yourself when you run into trouble.

Adding a device to ResNet

Register My Stuff

To get started, click on the device you want to connect to ResNet in the table below. If you are still unable to get connected, the Self Help instructions will tell you how to get in touch with us to set up problem ticket and get a technician to assist you.

Other Useful Information

Use Restictions for Wireless Routers and Printers

To minimize interference on the University of Arkansas wireless network deployed in University Housing facilities, wireless routers and wireless printers acting as an ad hoc wireless network, have restrictions on their use.

Click here for more information.

Router Connectivity Concerns

Analysis of recent campus-wide network outages has uncovered that some students are incorrectly connecting their personal routers.

  • Click here for more information.
  • Click here for a flier showing you how to properly connect your router. (PDF)

ResNet Availability

Click here to see the availability of Wi-Fi and wired (Ethernet) connections in rooms and common areas.

Outages

Antivirus

To access ResNet, we highly recommend that you install Symantec AntiVirus on your computer, provided by the university to all students free of charge.

Speed Tests

Info Links

Support Hours

  • Phone: Mon-Fri, 10 a.m. - 7 p.m.
  • Appointment: Mon-Fri 10 a.m. - 6:30 p.m.
  • Walk-In: Mon-Fri 10 a.m. to 5 p.m.

(Days and times subject to change)

Contact Us

479-439-8070
resnet@uark.edu

Quick Links

Manage My Devices