2.3 FIX IT

There is no cost for routine maintenance repairs. 

Completing a FIX IT ticket (maintenance request) notifies University Housing staff to fix something in a resident's room such as replacing a light bulb or putting dresser drawers back on track. 

Anyone may complete a FIX IT ticket for common use areas (i.e. study rooms, hallways, common use bathrooms). For example, if you find a drinking fountain not working, a plugged sink or a broken window, etc., please help the community and report the problem. 

Turn in a FIX IT ticket at any time, night, or day, by completing an online request through the Housing FIX IT service. You may call Housing's 24/7 Service Center 479-575-7005. 

Maintenance personnel work from 8 a.m. to 4:30 p.m. on weekdays. 

By sending a FIX IT ticket, residents authorize University Housing staff and maintenance personnel to access their room or apartment to make repairs, without additional notice. 

Residents are advised to dress appropriately when staff are present. Residents who are not COVID-19 vaccinated are asked to wear a face covering and keep social separation when maintenance personnel respond. 

Updated August 2022 

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