Conference Ambassador

Conference ambassadors live and work on campus during the summer to support University Housing's many camps and conferences.

Become a Conference Ambassador

Our Conference Ambassadors (CA) are key members of the University Housing Conference Services team. The CA is responsible for providing the highest possible customer service experience for guests staying on campus as part of a summer camp or conference.

Summer guests include adult/youth conferences, athletic camps, special events and university academic programs. CAs report to the Coordinator for Conference Services and work collaboratively with all University Housing staff.

This is a live-in position and CAs work approximately 20-40 hours per week with night and weekend shifts required. Overtime may be available during select periods. This position will develop UA Career-Ready skills such as Communication, Professionalism, Teamwork, and Critical Thinking.

Dates of Employment

The start date is Sunday, May 10, 2026 and the end date will be Friday, July 24, 2026. There will be an opportunity for a select group of CAs to work until Sunday, August 10, 2026 to assist with fall move-in.

Avaliability

Required training dates are Monday, May 11th through Wednesday, May 13th. Additionally, the following dates require full staff participation: May 14th -June 8th, 2026.

All vacations must receive prior approval from the Coordinator for Conference Services.

Job Duties

Making beds, working at the front desk and helping campers and conference attendees is all in a day's work for our conference ambassadors.

Duties and Responsibilities:

Communication – 40%

• Serve as an ambassador for Conference Services, University Housing, and the University of Arkansas
• Provide top-tier customer service experience for all internal and external constituents
• Regularly update, meet, and communicate with the Coordinator for Conference Services, Assistant Director for Conference Services, and other University Housing and University of Arkansas staff
• Utilize conference software programming to support guest and team communication
• Execute conference check-in and check-out procedures

Professionalism – 40%

• Abide by all University Housing and University of Arkansas policies and procedures
• Provide consistent and reliable service as a representative of the University
• Exhibit courteous and respectful behavior when interacting with guests, coworkers, and supervisors
• Attend ongoing professional development opportunities to enhance communication and service skills
• Implement Building Service Standards to maintain quality and professionalism in facilities
• Be responsible for the proper use and management of University Housing retainer keys

Teamwork – 20%

• Collaborate with other Conference Ambassadors and University Housing staff to ensure seamless operations
• Participate in team meetings and updates with supervisors and peers
• Support coworkers in fulfilling guest needs and operational responsibilities
• Contribute to a positive and productive team environment
• Fulfill the special tasks as part of a team or group initiative

Critical Thinking – 20%

• Exhibit well-versed adaptability and critical thinking skills in daily tasks and problem-solving
• Respond to guest concerns and operational issues with thoughtful, effective solutions
• Analyze and improve administrative procedures (e.g., check-in/out, front desk processes)
• Manage multiple tasks simultaneously in a dynamic environment
• Take initiative in unfamiliar or high-pressure situations, balancing guest needs with policy compliance

Job Benefits

• $13 per hour with the potential for overtime
• Great customer service experience
• Develop UA Career Ready Skills
• Flexible work schedules
• On-campus summer housing

Qualifications and Requirments

• Must be a student enrolled at the University of Arkansas for the Spring 2026 semester
• Enrollment is not required for Summer 2026. However, CAs may enroll in three hours during the first five weeks and six hours during the second five weeks
• CAs may not enroll in May intersession courses due to conference schedule conflicts
• Enrollment in Fall 2026 courses is preferred
• Cumulative GPA of 2.0 or above