Coronavirus (COVID-19) Plan

COVID-19 Response

Ready for Move-in 2020

University Housing is taking multiple steps to make your experience on campus as safe and exciting as possible when you arrive in August.

Here are things being done to prepare for your return to campus:

  • Additional move-in dates and times with decreased volume of students and parents at each arrival timeslot
  • Conducting enhanced disinfection of the many high-touch areas within our facilities like door handles, knobs, buttons, switches, handrails, tables, etc
  • Continuing our cleaning, sanitizing and disinfection process as directed by the Centers for Disease Control, which includes additional “fogging” of bathrooms
  • Evaluation of all residential programming to limit group sizes while encouraging and building strong communities
  • Partnerships with campus offices to continue important messaging about social distancing and current health protocols
  • Modified serving stations, installation of sneeze guards, contactless ordering where feasible, additional portable handwash stations in dining facilities
  • Allowing no more than two other people to assist students during move-in

Please visit the University of Arkansas's Coronavirus (COVID-19) webpage for campus-wide information about the virus.

Frequently Asked Questions (FAQ)

Parking passes are not required for check out.

Our partners at Transit and Parking will allow students during this time to park in any green or red zone near residence halls.

Students should not park in designated blue zones, yellow faculty and staff spaces, disability accessible spaces, fire zones or lanes.

For the latest campus-wide information about COVID-19, visit the Pat Walker Health Center's Coronavirus (COVID-19) webpage.

In consideration of this unprecedented time, University Housing will only assess charges for damages to property, abandoned property and failure to return keys.

We do ask that students clean their rooms as best as possible out of respect for your Housing staff.

Students can mail their key back to University Housing following the procedure listed below. Housing is not responsible for returned keys that are lost in the mail or any items that have been left behind.

  1. Send your key through certified mail or FedEx.
  2. Your key must be placed in a sturdy envelope that cannot be easily damaged by the keys inside. It is recommended to utilize a bubble mailer or envelope.
  3. Please include your name, student ID # and room #.

Key must be mailed to:

University of Arkansas Housing
960 W. Douglas St.
Fayetteville, AR 72701

Dining hall hours are available on the Dine on Campus webpage.

Students who have an approved Extended Stay (Housing through May 8th) can pick up mail and packages at Morgan Hall's (Northwest Quad neighborhood) front desk between 8 a.m. to noon and 12:30 p.m. to 4:30 each business day.

Packages received for residents who are checked out will be returned to sender. Please make sure your mailing address is updated with USPS and all other delivery vendors.

Unclaimed items remaining in rooms past Friday, April 3 will be discarded unless the resident has an approved Delayed Departure.

Yes. The University of Arkansas System Board of Trustees voted, April 8, to allow universities in the U of A System, who are able to do so, to provide a credit adjustment in recognition of the unused room and board that students lost due to the coronavirus-related move to teaching and learning remotely.

Returning U of A students will receive a credit for room and board costs lost after April 3, the deadline for moving out of university-managed housing. This includes students who were living in university-managed residence halls and apartments, and university-managed Greek housing. This does not apply to students living in privately-managed Greek housing.

Students will be able to utilize their credit during the upcoming academic year for specific university expenses including tuition, housing and meal plans. Students will see the credits in UA Connect under "anticipated financial aid" shortly before the fall semester begins. However, the actual credits won't be applied to student accounts until after the census date (11th class day) of the fall semester. 

Graduating students, who have completed all coursework for graduation by August 31, 2020, will receive prorated distributions in recognition of room and board lost after April 3. For graduating students who will soon complete all coursework for graduation, the reimbursements will be applied directly to student accounts shortly after the coursework is completed. For students needing to complete coursework for graduation in the coming months before August 31, 2020, the distributions will also be applied directly to student accounts after students have completed the necessary coursework.

While the decision to provide credits is primarily intended for returning students, the university understands that some students may not be able to return to school in the upcoming academic year. For these students, appeals to make the credits refundable can be made to University Housing. Appeals will be considered on a case-by-case basis after July 1. More information about the appeal process will be available on this page no later than June 17, 2020.