Connecting your Xbox One

Brand New Xbox One

If your Xbox One has never been used on another internet connection before, you will have trouble finding your wired MAC address. The system requires an internet connection in order to reach the settings menu where the MAC address is located. Use this work around to find your MAC address:

  1. Allow the Xbox One to run through the system setup, and let it fail.
  2. Select "Fix It", and let it attempt to diagnose the issue
  3. After the "Fix It" fails, the Xbox will bring you to a screen prompting you to manually set up the connection. This screen will list both the wireless and wired MAC address.
  4. Record the wired MAC address
  5. Register your device in our database. (Click here)
  6. Connect to ResNet
    • To connect by Ethernet: Reboot your machine and plug it into the network jack.
    • To connect by Wi-Fi:
      • Reboot your machine.
      • Open your device's wireless network settings.
      • Choose the network UARK Registered.

Finding the MAC Address on Xbox One

  1. Locate the MAC address for your Xbox game console.
  2. Register your device in our database. (Click here)
  3. Connect to ResNet
    • To connect by Ethernet: Reboot your machine and plug it into the network jack.
    • To connect by Wi-Fi:
      • Reboot your machine.
      • Open your device's wireless network settings.
      • Add a new network. Enter netaccess in the network name (SSID) field.

These instructions work in most cases. Specialized hardware or software or unique configurations may mean extra steps are necessary.

Known Issues

No known issues at this time.

Technical Support

If you are unable to access the Internet after following these instructions, or if you need further assistance, please contact the ResNet Help Desk.