Connecting your Windows mobile device

UARK Wi-Fi is the recommended network for UARK users, offering unrestricted and secure access to all Web locations and services.

IT Services supports a number of mobile devices including iPhone, iPad and Windows Phone 7. Limited support is available for Androids due to the variety of operating systems available for these devices. IT Services does not support Blackberry.

Windows Phone 7 Setup

  1. On Start, flick left to view the App list.
  2. Tap Settings.
  3. Select Wi-Fi. Make sure Wi-Fi networking is set to On.
  4. Ensure the "Notify me when new networks are found" check box is checked.
  5. Select UARK Wi-Fi from the list of available networks.
  6. Enter your UARK username and password.
  7. Tap Done.

Troubleshooting Note: If you are experiencing problems connecting to UA Secure, remove the connection profile from your device and create a new one. To remove the connection:

  1. Tap Start and Settings.
  2. Tap the Connections tab, and choose Wireless Manager.
  3. Tap Menu, and select Wi-Fi Settings.
  4. Select the wireless profile to be deleted. Tap Menu and choose Remove Settings.

Follow the setup instructions above to create a new connection.

Known Issues

Wireless Throughput

Wireless is a shared medium. Devices in use on the same access point can affect the speed at which you connect. Legacy devices that connect to access points can cause newer devices that support faster speeds to instead connect at the slower speed. This is expected functionality. We recommend using the 5 GHz frequency, rather than 2.4 GHz, if your device supports it.

For continued problems with your Wi-Fi, visit the Help, my Wi-Fi does not work! article.

Technical Support

If you are unable to access the Internet after following these instructions, or if you need further assistance, please contact the ResNet Help Desk.