Connecting Your Windows 7 PC

Wi-Fi

UARK Wi-Fi is the recommended network for UARK users, offering unrestricted and secure access to all Web locations and services.

Note: Due to known issues with Windows 7, users are required to add university wireless networks manually.

  1. Click the wireless connection icon in the Windows system tray. Select UARK 5G Wi-Fi, and click Connect.
  2. Enter your UARK username and password. Click OK.

Troubleshooting Note: If you are experiencing problems connecting, remove the connection profile from your device and create a new one. To remove the connection:

  1. Open the Start menu, and click Control Panel.
  2. Click Network and Internet.
  3. Click Network Sharing Center.
  4. Click Manage Wireless Networks.
  5. Highlight the wireless network and right-click or control-click.
  6. Click Remove Network.
  7. Click Yes.

To create a new connection, click Add and continue with the steps above starting at step 4.

Known Issues

Wireless Throughput

Wireless is a shared medium. Devices in use on the same access point can affect the speed at which you connect. Legacy devices that connect to access points can cause newer devices that support faster speeds to instead connect at the slower speed. This is expected functionality. We recommend using the 5 GHz frequency, rather than 2.4 GHz, if your device supports it.

For continued problems with your Wi-Fi, visit the Help, my Wi-Fi does not work! article.

Anti-Virus

Please note that anti-Virus software from such vendors such as McAfee and Norton are known to block authentication to our network. In order to use ResNet, it will be necessary to remove them from your computer. Both software packages require a downloadable removal tool from their manufacturer. It is also a good chance that any free software that claims to protect your computer may also stop authentication.

Technical Support

If you are unable to access the Internet after following these instructions, or if you need further assistance, please contact the ResNet Help Desk.