Connecting your Android mobile device

UARK Wi-Fi is the recommended network for UARK users, offering unrestricted and secure access to all Web locations and services.

IT Services supports a number of mobile devices including iPhone, iPad and Windows Phone 7. Limited support is available for Androids due to the variety of operating systems available for these devices. IT Services does not support Blackberry.

Android Wireless Setup

  1. Return to our home screen by using the Home Button (which looks like a house).
  2. Press your menu button and select System Settings.
  3. Turn on Wi-Fi.
  4. Touch the Wi-Fi icon to open a menu of available networks.
  5. Select UARK Wi-Fi from the list of available networks.
  6. Enter your UARK credentials in to the pop-up box, username in the Identity box and password in the Password box.
  7. Touch connect.

Troubleshooting Note: If you are experiencing problems connecting, remove the connection profile from your device and create a new one. To remove the connection:

  1. Return to our home screen by using the Home Button, looks like a house.
  2. Press your menu button and select System Settings.
  3. Touch the Wi-Fi icon to open a menu of available networks.
  4. Select the connection from the list and choose Forget.
  5. Then you will have to follow the steps above to add it back to your saved networks.

These instructions work in most cases. Specialized hardware or software or unique configurations may mean extra steps are necessary.

Known Issues

Wireless Throughput

Wireless is a shared medium. Devices in use on the same access point can affect the speed at which you connect. Legacy devices that connect to access points can cause newer devices that support faster speeds to instead connect at the slower speed. This is expected functionality. We recommend using the 5 GHz frequency, rather than 2.4 GHz, if your device supports it.

For continued problems with your Wi-Fi, visit the Help, my Wi-Fi does not work! article.

Technical Support

If you are unable to access the Internet after following these instructions, or if you need further assistance, please contact the ResNet Help Desk.